Frequently Asked Questions

Some models are available from two retailers in Belgium:

• Lingerie Céline — Rue des Patriotes 3, 7700 Mouscron
• Lingerie Pierre — Rue Haute 6, 1300 Wavre

Our points of sale change with the seasons (Christmas markets included) -- drop us a line at info@flemar.com to find the one nearest you. And if you run a shop that would look great with Flemar in the window, we're all ears.

Whether you're a salesperson, a rep or simply a true Flemar superfan, get in touch: info@flemar.com (or use the "Contact" tab in the menu).

Flemar takes data protection seriously. We only keep the bare minimum needed to identify you and ship your slippers. We don't need to know your favourite animal to make your life more comfortable.

Yes, and it matters deeply to us, because Flemar is also about supporting people with reduced mobility. Our co-founder Nassim uses a wheelchair. His feet feel so good in Flemar that he wanted to share the joy with others:

- We partner with the sheltered workshop Manufast, which employs and supports people with disabilities, who pack your slippers with love and send them your way.

- For every 15 pairs of slippers sold, we give a pair of Flemar to a person with reduced mobility. If you live with a disability yourself, sign up!

Flemar stands for a more sustainable way of living. An obvious commitment, especially given that textiles are the second most polluting industry on the planet.

- For every pair of slippers sold, a tree is planted through a Reforest'Action project in the Piura region of Peru to offset carbon emissions.

- Our boxes are made of 90% recycled cardboard and printed with water-based inks, free of toxic chemicals.

That's literally why they exist. Our co-founder Nassim uses a wheelchair and has permanently cold feet due to restricted blood circulation: Flemar was born to solve his problem. The alpaca wool crown insulates the ankle, the Corriedale wool keeps the warmth under your foot, and the leather breathes to prevent sweating. L'Insouciance, with its low cut and no rigid sole, is our easiest model to slip on. And if you live with a disability yourself, take a look at our pair donation programme.

No, and that's on purpose: every Flemar is unisex. Wool and leather have no gender, and neither does comfort. Slippers run from EU size 33 to 50, mittens from XS to XL — enough to fit (almost) the whole family with the same models.

They run true to size. Pick your usual size and you'll rarely be disappointed; if you're really torn between two sizes, going for the bigger one is the safe bet for comfort... And comfort is the whole point!

The socks come in two sizes (35-39 and 40-45), the beanie in one size fits all.

If the fit isn't right, no worries: send them back and we'll replace them (see the "Cancellation, Exchange & Issues" section for conditions)

Not yet! The range currently stops at size 33. But it was community demand that already brought us down from 36 to 33 — so if the little feet in your tribe are begging for Flemar, tell us at info@flemar.com. The more of you there are, the faster it happens.

Flemar are slippers designed to be the most comfortable in the world — made to comfort your feet, and your children's, after a hard day's work.

After extensive testing, we settled on the combination of a Corriedale sheep's wool insole and an alpaca wool crown. Guillaume travelled the Andes, the alpaca's natural home, to select raw materials of the very highest quality.

Excellent question. Here are a few tips to keep your Flemar as soft and handsome as the day you first took them out of their box.

Caring for the inside:

The inside of your Flemar can be cleaned to remove stains or odours and give the wool layer back some of its loft.

1. Turn your Flemar inside out, so the wool faces outward and the leather inward. Flemar are supple, they can absolutely take it. Brush the wool with a soft brush

2. Dilute some mild detergent (no fabric softener or whitening agents) in lukewarm water. Lightly dampen a clean sponge with the mixture and rub the wool with it.

3. Pat the wool dry with a towel and let your Flemar air-dry inside out (wool facing outward) for at least 24 hours, away from sunlight or any heat source.

Caring for the outside:

To clean stains on the leather, follow the steps below.

1. Using a crepe brush dampened with lukewarm water (add a drop of diluted shampoo for stubborn stains), rub your Flemar, focusing on any marks. Make sure to rub the whole surface so you don't create new water marks.

2. Let them dry for at least 24 hours away from sunlight or any heat source.

3. Finish by gently running your brush over the entire slipper.

A few tips:

Tip #1: Simply turning them inside out, brushing them and letting them air out for 24 hours already works wonders. Perfect for Flemar who would rather skip the cleaning.

Tip #2: To preserve your Flemar, machine washing and dry cleaning are strictly off-limits! A Flemar forewarned is a Flemar forearmed.

Socks and beanie:

For the socks and the beanie: hand wash in lukewarm water with a wool detergent, dry flat. Never tumble dry — alpaca does not forgive.

It depends on the model. Here are the materials for each one.

The « L'Insouciance » model:

The L'Insouciance slipper features three key materials:

Alpaca wool: Alpaca wool forms the fluffy collar around the ankle.

This collar keeps your foot warm by guarding the slipper's opening against the nasty cold air that wants to chill your foot. The ankle is a sensitive spot; this is our way of pampering it.

The wool comes from the high plateaus of the Altiplano, in Peru.

Sheep's wool: Corriedale sheep's wool is used for the insole.

Alpaca wool is so soft that your foot would slide around too much. Sheep's wool is the perfect alternative: soft, yet just grippy enough to hold your foot properly in place.

The wool comes from Peru

"Badana" leather: Supple Badana leather, which comes from sheep, is used for the body of the slipper.

Leather is a supple, natural material that breathes well. It keeps your foot warm without getting sweaty inside the slipper.

The leather comes from Peru.

The « La Bohème » model:

The La Bohème slipper features those same three materials plus one surprise material. Which one?

"Milled" leather: the sole.

It's La Bohème's surprise material: a supple milled-leather sole, worked to stay flexible while shielding you from the floor. The result: you walk on cold, damp or uneven floors without a second thought, and your slipper stays clean longer. The softness of a slipper, the peace of mind of a shoe.

The leather comes from Peru, like everything else.

The same Altiplano alpaca wool as our slippers, knitted.

• The Daily socks (40% alpaca, 57% nylon, 3% elastane) are thin and breathable, made for everyday wear.
• The Chunky socks (83% alpaca, 15% nylon, 2% elastane) are thick and ultra-warm.
• The Beanie blends 47% suri alpaca — the silkiest variety — with 40% alpaca and 13% polyamide, and it's hypoallergenic.

The nylon and elastane? Just enough to keep everything in shape for years to come.

While the textile industry leans towards cheap synthetic materials, Flemar bets on natural, high-quality ones to make the most comfortable slippers in the world. Alpaca wool is a defining ingredient of that quality. Did you know that:

- Alpaca fibre naturally resists odours. Ideal for feet that tend to smell like socks (or the other way round)...

- Alpaca wool is the softest wool in the world. A fibre's softness depends on its diameter: alpaca is, along with cashmere and angora, the finest natural fibre in the world (nearly 10 times finer than sheep's wool!).

- The alpaca is a cousin of the llama. A truly Flemar animal, it yields only 1.5kg of fibre per year. By comparison, a sheep gives up to 8kg per shearing! At 4,000 tonnes a year, alpaca production is 125 times smaller than sheep's wool and 2.5 times smaller than cashmere! No wonder alpaca wool is so pricey.

- Alpaca fibres are famous for their warmth. Chilly feet keep coming back for more!

- Alpaca wool has so many qualities that the Incas considered it the fibre of the Gods. Only Inca royalty was allowed to wear garments made of alpaca. Our pleasure to inform you, Your Highness.

Flemar are made entirely by hand in Peru.

1. Sourcing the wool and leather: Sheep and alpaca hides and wools are hand-picked from alpaca farms in Peru's high plateau region (+4,000m altitude).

2. Treatment and cleaning: The leather and wools are carefully treated, then dried, to bring out the very best: fine, soft wool and supple leather.

3. Assembly and stitching: Flemar are crafted with love and patience in the workshop of artisan partners we have been working with since 2020.

4. Brushing and finishing touches: The Flemar crowns are brushed and trimmed to obtain a uniform, elegant wool crown. Final touch-ups make sure the slippers leave without a single flaw. No stray stitches allowed, for instance!

5. Packing and shipping: The Flemar are sent to our partner Manufast in Belgium, where teams of workers with disabilities pack your orders with love and care.

Let's distinguish two materials. Wool: the wool in our alpaca knits comes from shearing, a form of care the animal needs. Leather is different: it doesn't come from shearing — it is animal hide, and we would rather say so plainly than dress it up.

In both cases, the supply chain is short and known: a network of small farmers on the Altiplano, whose herds support entire families, and from whom our artisans buy directly. We have travelled there several times to see for ourselves where our raw materials come from — no label to show off, but a chain short enough to know exactly who does what, and farmers who are paid fairly.

We don't claim to be a vegan product: our materials are animal-based and we own that. We chose them because no synthetic fibre matches their properties — warmth, breathability, natural temperature regulation. Got a specific question? Write to us.

Excellent idea! All sensible people love receiving Flemar. You can:

- Either order the Flemar directly. You will then have one month to send them back if they don't fit the bill. See the "Cancellation, Exchange & Issues" section of the FAQ.

- Or give a gift voucher. Contact us by email: info@flemar.com. We'll send you a lovely gift voucher.

- First piece of good news: your employees will love you even more

- Second piece of good news: we can personalise the gift. Contact us: info@flemar.com

Absolutely. Payments are handled by certified payment providers (Bancontact, Visa, Mastercard, Apple Pay, Klarna…). You're in good hands. Happy shopping.

We do our very best to let the whole world enjoy the happiness of wearing Flemar. That said, shipping currently starts from Brussels, so delivery times and costs depend on the distance.

Shipping costs are calculated at checkout, and they're detailed in the next section.

It depends on the destination country:

Belgium: between 1 and 4 working days (at the very most).

France, Germany, Luxembourg, the Netherlands: between 3 and 7 working days (at the very most).

You'll receive a tracking link as soon as your parcel leaves our adapted logistics workshop.

Flemar chose to charge for shipping explicitly. Let's be honest: when shipping is free, it isn't really — the cost is simply spread across all customers.

Belgium: €4.30

France, Luxembourg, the Netherlands, Germany: €4.90

Italy, Spain: €7.40

Rest of the EU, United Kingdom, Switzerland: €8.40

Flemar strives at all times to strike the right balance between a quality delivery service and a reasonable price.

Send us an email at info@flemar.com. There are two options:

- If the order hasn't been processed yet, we can change or cancel it (and refund you).
- If the order has already been processed and dropped off at the post office, you can return it within 30 days of receiving your parcel (at your own cost) and we'll issue a refund. We explain the process in the next question.

Of course! We hope you love your Flemar. But if, for any reason, you're not entirely satisfied and would like an exchange, returning them is very easy thanks to our 30-day return policy.

Within 30 days of receiving your order, you can return the items you wish to exchange and we'll replace them.
You're responsible for the cost of shipping the item(s) back to our offices (unless the mistake is on our side).

1) Let us know by email (retours@flemar.com) that you'd like an exchange, mentioning your order number as well as the size and model you'd like to receive.

2) Put the pair back in its box.

3) Add a sheet of paper in the box with 4 pieces of information to help the team process the pair:
(a) the name used for the order,
(b) the order number (if you have one)
(c) the size you ordered.
(d) The reason for the exchange

4) Close and seal the box properly, don't let your Flemar catch a cold.

5) Ship the box to the following address:
Name/contact: "Livraison Manufast / E-picking department / Flemar"
Address: "Chaussée de Gand, 1434"
Postal code: "1082"
City: "Bruxelles"
Email: "retours@flemar.com"

We'll send you your new pair within the usual timeframes, subject to stock.

Please read the details below:

For us to accept your return, your Flemar must be unworn / unused and unwashed. Please make sure they're well packed so the parcel reaches us in good condition.

Any item received in an inappropriate condition may be refused. Unless the error is ours, you're responsible for return costs. All returned items remain your responsibility until they reach our office in Belgium. We therefore suggest using a tracked shipping method and keeping proof of postage

We would rather you were head over heels for your Flemar. But if, for any reason, you're not entirely satisfied, returning them is very easy thanks to our 30-day return policy. Within 30 days of receiving your order, you can return the items you wish to return and we'll refund what you paid. You're responsible for the cost of shipping the item(s) back to our offices (unless the mistake is on our side).

1) Let us know by email (retours@flemar.com) that you'd like a return, mentioning your order number, the number of pairs returned and the reasons for the return.

2) Put the pair(s) back in the box.

3) Add a note in the box with 4 pieces of information to help the team process the pair:
(a) the name used for the order,
(b) the order number (if you have one)
(c) the size you ordered.
(d) The reason for the return

4) Close and seal the box properly, don't let your Flemar catch a cold.

5) Ship the box to the following address:
Name/contact: "Livraison Manufast / E-picking department / Flemar"
Address: "Chaussée de Gand, 1434"
Postal code: "1082"
City: "Bruxelles"
Email: "retours@flemar.com"

Please read the details below:

For us to accept your return, your Flemar must be unworn / unused and unwashed. Please make sure they're well packed so the parcel reaches us in good condition. Any item received in an inappropriate condition may be refused. Unless the error is ours, you're responsible for return costs. All returned items remain your responsibility until they reach our office in Belgium. We therefore suggest using a tracked shipping method and keeping proof of postage.

Refunds should take no more than 7 to 10 days after we receive the items. Refunds are issued to the original payment method only.

If you return your entire order, we'll refund the price you paid for the items in your order. If you return part of your order, we'll refund the price you paid for the items you return. In any event, express delivery or other shipping fees will not be refunded.

Please note that we are legally entitled to reduce your refund to account for any decrease in the items' value caused by your handling, including any loss or damage occurring in transit. If you refuse your delivery and it's returned to us, the cost of the returned items will be refunded; transport costs will not be refunded. We can't refund the price of a gift card, gift wrapping or gift box added to your order.

Your statutory rights are not affected by our returns policy.

Oops! We're sorry to hear that. You can contact us at info@flemar.com and describe the issue. We'll do our very best to help.